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Thank you for shopping at Perioz.shop. We value your satisfaction and strive to offer you the finest quality products, including our urns and vases. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
- Eligibility: You have 30 days from the date of receipt to return an item. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Non-returnable Items: Custom or personalized items cannot be returned.
- Return Process: To initiate a return, please contact us at support@perioz.shop with your order number and reason for return. We will provide you with instructions on how to send your item back.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds are granted, such as items with obvious signs of use or items not in their original condition.
- Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@perioz.shop.
Late or Missing Refunds
- If you haven’t received a refund within the specified time, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@perioz.shop.
Contact Us
If you have any questions regarding our Refund and Returns Policy, please reach out to us at support@perioz.shop.